Terms and conditions

By using our website or booking our services, you agree to the following terms and conditions. These terms help us provide you with clear, transparent, and reliable service for your home appliances. Please take a moment to read them carefully.

1. About ServiceZAP

ServiceZAP offers Online Services repair and maintenance services for home appliances across India. Whether it’s emergency repairs or scheduled services, we’re here to ensure your appliances are working properly.

2. Our Services

Here’s what we provide:

  • Repair Services: We fix all types of home appliances, including TVs, dishwashers, refrigerators, air conditioners, and washing machines.
  • Maintenance Packages: Keep your appliances in great condition with our regular servicing plans.
  • Spare Parts: We supply genuine spare parts backed by the manufacturer’s warranty.
  • Online Booking: Schedule your service easily through our website or mobile app.
  • Emergency Services: Get quick support for urgent appliance issues.
  • Customer Support: Our team is available to help with any questions or service updates.

3. Booking and Payment

  • How to Book:
    • Simply book your service online through our website.
    • Provide accurate details about your appliance, location, and contact info.
    • You’ll get a confirmation whatsapp with your service details.
  • Payment Terms:
    • Pay securely online via PhonePay, Google Pay, UPI, cash when the service is completed.
    • Service charges are fixed, but additional costs for spare parts will be shared with you before any repair work begins.

4. Warranty Policy

  • No Warranty on Services: While our technicians deliver quality service, we don’t offer a warranty for the services themselves. If issues arise later, they won’t be covered.
  • Warranty on Spare Parts: Any spare parts we provide are covered by the manufacturer’s warranty.
  • Exclusions: Misuse, negligence, or external factors are not covered under warranty.

5. Refund and Cancellation Policy

  • Refunds: Refunds are only available if you cancel before the service begins. We are not providing refound after service completion. Check our Refund Policy page for more details.
  • Cancellations: You must cancel at least 3 to 4 hours before your service time. Late cancellations may incur a small fee.

6. Customer Responsibilities

  • Provide Accurate Information: Ensure that all appliance details and issues are correct when booking.
  • Prepare the Service Area: Make sure the appliance is accessible and the area is safe for our technicians.
  • Post-Service Care: Properly maintain your appliance after service to avoid future issues.

7. Limitations of Liability

  • Delays: ServiceZAP isn’t responsible for delays caused by things beyond our control, like traffic, weather, or technical problems.
  • Liability: Our liability is limited to the service charge paid for the booking.
  • Unauthorized Repairs: We aren’t responsible for damages caused by third-party repairs.

8. Customer Support

Our support team is here to help with any questions. Whether it’s tracking your service, understanding costs, or addressing issues, we’ve got you covered.

9. Intellectual Property

All content on our website, including text, images, and logos, belongs to ServiceZAP. Unauthorized use is strictly prohibited.

10. Privacy Commitment

We take your privacy seriously. Your personal data is securely stored and used only for service-related purposes. Read more in our Privacy Policy.

11. Changes to Terms

We may update these terms at any time. Updates will be posted on our website, and continued use of our services means you accept the updated terms.